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Privacy Policy

Peak Scents Privacy Policy

This Privacy Policy describes what personal information Peak Scents collects, how we use this information, how this information may be shared, and what choices and rights you have with respect to this information. Access and use of our Platform is subject to this Privacy Policy.

Collection of Information

We collect information that you provide us, from third parties, and automatically when you visit our site. We collect information associated with your device using cookies and similar technologies. We may also receive information about your location.

Information You Provide Us We collect information that you provide us, including your account and profile information, your purchase information, your communications, and information you provide to us as part of surveys and contests.

Account and Profile Information When you create an account on our website, we collect information you provide us, like your name, email address, interests, gender, age, and profile information.

Purchases If you purchase products from our site, we collect certain information in order to process your purchases and sales, such as your phone number, address, and payment method (for example, credit card or bank account information).

Communications When you communicate with us (via email, phone, through our website, or otherwise), we store a copy of your communications.

Surveys and Contests If you participate in our surveys, contests, or promotions, we will collect the information you provide to us.

Information from Others We collect information that others provide us, including information from other platforms, publicly available information, and information from third-party sites.

Other Platforms We may receive information about you from third-party platforms that obtain your permission to share this information with us. If you choose to sign-up for our Platform through Facebook or Instagram, or Google, you will be asked to share certain information with us as identified by those third-party platforms.

Third-Party Sites We currently use Shopify as our e-Commerce Platform. They may collect information from you through widgets, plug-ins, and online links to collect usage information. The collection of information and usage is further described in their privacy policies.

Automatically Collected Information We collect information about your use of our website, including your search activity, the pages you view, the date and time of your visit, and if you use our browser extensions, content you interact with on third-party sites. We also collect information that your device provides to us in connection with your use of our Platform, such as your browser type, type of device, browser language, IP address, mobile carrier, unique device identifier, location, and requested and referring URLs.

Cookies and Similar Technologies We use cookies in connection with your use of our Platform to collect information related to what you see and interact with on our Platform and other Platform access and use. Please see our Cookie Policy for more information on our use of cookies and how to opt-out of cookies, but please note that we do not change system behavior within our Platform in response to browser requests not to be tracked.

Location Information We will receive your device's location if you enable this through your browser or mobile device. We may infer your general location from your IP address. You may also choose to provide us your location information by inputting this information in our website, including in your settings or when you checkout as a shipping or billing address.

Use of Information

We use the information we collect to provide, support, and personalize our Platform and to communicate with you about our Platform (on and off our Platform). The ways we do this include the following:

  • to provide and improve our website’s functionality, including to display content you post publicly; to fulfill your purchases through our website; to process, store, and deliver your communications; to provide customer service and support; to respond to your inquiries or requests; to back-up our systems; and to improve the security of our Platform;
  • to evaluate the use of our website for our business purposes and to improve and develop our products and services, including new products and services and our Platform's functionality;
  • to personalize your experiences, such as to tailor the content and information made available to you and our support services;
  • to display relevant advertising (on our Platform and third-party sites) and to evaluate the success of our advertising;
  • to communicate with you as described in our agreements with you (for example, the Terms of Use) and this Privacy Policy;
  • to prevent fraud and to maintain a quality experience for our business purposes or legal reasons, including to filter for spam and communications that violate our agreements with you (for example, the Terms of Use);
  • to enforce compliance with our agreements with you (for example, the Terms of Use) and applicable law; to comply with our legal obligations; to prosecute or defend a lawsuit, arbitration, or similar legal proceeding; to respond to lawful requests by public authorities (including national security or law enforcement requirements);
  • to perform research and analysis for our business purposes; and
  • if you decide to participate, to administer surveys, contests, and promotions.

We may use your communications generally for quality assurance purposes and training and to improve our products and services. We may use your communications to understand and help manage the quality of requests received and responses sent. We may use your log-in information, cookie information, device information and IP addresses to identify you and log your use across devices and our Platform. We may use your addresses to personalize your experience on our Platform.

For your convenience, unless you opt-out through your settings, we will store information about your payment method. If you make purchases on our website as a visitor and subsequently create an account, for your reference, we will make information available to you about any prior purchases completed using the email address for your account.

Any use of your information that is incompatible with these uses will be disclosed to you in advance so that you may opt out of such uses at your discretion.

Sharing Your Information

We do not rent or sell your personal contact information (such as your email address associated with your account registration) to third parties to use for their own marketing purposes.

Investigations We may investigate and disclose information from or about you, as permitted by applicable law, if we believe that such investigation or disclosure is (a) reasonably necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us; (b) helpful to prevent, investigate, or identify possible wrongdoing in connection with our Platform; (c) helpful to protect our rights, reputation, property, or that of our visitors, users, corporate affiliates, or the public; or (d) to enforce compliance with our agreements with you (for example, the Terms of Use).

Communication

An essential part of our services that you sign up for when you create a Peak Scents account on our website is to receive communications from us through email and our website. We communicate with you about your account, privacy, and interactions with your content. We also ask for your feedback about your experience in connection with our website. You may change your communication preferences at any time through your settings and you may also opt-out of marketing emails from Peak Scents directly through the email. Please be aware that you cannot opt-out of receiving account and privacy-related messages from us.

Account Termination and Data Retention

When you deactivate your account, you will cease to provide ongoing or future data to us. In order to request permanent closure and deletion of your account, please contact us as described in the Contact Us section.

We will keep your personal information only for as long as necessary to fulfill the purposes for which we are processing your personal information unless the law permits or requires us to retain your personal information for a longer period. For example, we may need to keep your personal data for quality assurance for our website or to defend future legal claims. We also will retain aggregated information after your account has been closed. Please note that copies of information that you have updated, modified, or deleted may continue to reside in our systems for a period of time, and we may maintain copies of this information as part of our business records.

Children

Our Platform is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13. In the event that we learn that we have collected personal information from a child under age 13, we will take appropriate steps to delete that information. If you become aware or believe that a child has provided us with personal information, please contact us as provided in the Contact Us section.

Data Security

We use reasonable and appropriate measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal information.

Updates to this Privacy Policy

We may revise this Privacy Policy from time to time. The most current version of our Privacy Policy will govern our use of information about you. If we make material changes to our Privacy Policy, we will notify you by email or by posting a notice on our website. By continuing to access or use our Platform after those changes become effective, you are subject to the revised Privacy Policy.

Contact Us

If you have questions or comments about Peak Scents Privacy Policy,

  • Email us at orders@peakscents.com
  • Call us at 1.800.630.9499

You may also mail us at our address at P.O. Box 884 Flagstaff, AZ, USA.

 

Your Data Protection Rights (European Economic Area)

In some regions, such as the EEA, you may have certain rights in relation to your personal information, including the right to access, correct, update, or request deletion of your personal information. Peak Scents takes reasonable steps to ensure that the data we collect is reliable for its intended use, accurate, complete, and up to date. You also can manage your profile and settings within our Platform. However, if you are not a user of our Platform and you want to contact us directly about accessing, correcting, updating, or deleting your personal information, or altering your data or marketing preferences, you can do so at any time by contacting as provided in the Contact Us section. We will consider your request in accordance with applicable laws.

You can object to the processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us as provided in the Contact Us section. You also can deactivate your profile and obtain a copy of your information through your settings..

You can complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may ask you to verify your identity in order to help us respond effectively to your request.

Effective May 25, 2018